Privacy Policy

Inspired is operated by Mpho Dinala, trading as Valora Forge, in South Africa (“we”, “us”). We are the responsible party for the personal information described in this policy, and the person to contact about privacy is our information officer, reachable at support@valoraforge.com.

This policy applies to Inspired at https://inspired.valoraforge.com. We handle personal information in line with South Africa’s Protection of Personal Information Act (POPIA).

Account information. Your name, email address, and password. Your password is stored only as a one-way cryptographic hash, never in readable form.

Your goal and coaching content. Your goal (its title, why it matters to you, and any target date), your coach and intensity choice, and everything you write in daily check-ins: what you did, what’s in your way, your next step, and how confident you feel. We also keep the coach replies and weekly reviews generated for you, your accountability score and its history, and any reflection and satisfaction rating you give when you complete a goal.

Subscription information. If you subscribe, our payment provider (Paystack) collects your card details on its own checkout page. We never see or store your card number. We keep only identifiers Paystack gives us, your subscription status, and your next billing date.

Technical information. When you log in we record your IP address and browser or device details (user agent) against your session, and we set a session cookie so you stay logged in.

Emails. We send essential account emails to the address on your account: a link to confirm your address when you sign up, and a password-reset link when you ask for one. If you subscribe, we also send reminder emails.

Please avoid putting highly sensitive information (such as ID numbers, passwords, or detailed health or financial records) into your goals and check-ins. You decide what to write, and we can only protect what you choose to give us.

• To provide Inspired: your account, your goal, your daily check-ins, streaks, and score.
• To generate your coach’s replies and weekly reviews using AI (see section 5).
• To process your subscription and let you manage or cancel it.
• To send reminder emails and essential service messages.
• To keep the service secure, prevent abuse, and fix problems.
• To meet legal, tax, and accounting obligations.

We rely on the need to perform our agreement with you, your consent where you give it, our legitimate interest in running and securing the service, and legal obligations. We do not sell your personal information, and we do not use it for advertising.

Your coach’s replies and scores are generated automatically. They are coaching content only and do not make decisions that have legal or similarly significant effects on you.

We use only the cookie needed to keep you logged in. We do not use advertising or analytics cookies. If that changes, we will update this policy first.

We use trusted service providers to run Inspired. They process information on our behalf and only for the purposes described here:

• OpenAI generates coach replies and weekly reviews. To do this we send it your goal, your coach settings, and recent check-in content.
• Paystack processes subscription payments.
• Resend delivers our emails.
• Vercel hosts the application, and Neon hosts our database.

We may also disclose information where the law requires it, to protect our rights or the safety of others, or as part of a sale or restructuring of the business (in which case this policy would continue to protect your information).

Our service providers operate in other countries, including the United States, and our database is hosted in the US. This means your information may be processed and stored outside South Africa. We take reasonable steps to make sure our providers protect it, and by using Inspired you understand it may be transferred in this way.

We keep your account, goals, and check-ins for as long as your account exists. Billing and tax records may be kept for as long as the law requires. When you ask us to delete your account (see section 8), we will delete or anonymise your personal information within 30 days, except what we must keep by law. Copies in backups are removed as those backups roll over.

You can ask us to:

• tell you what personal information we hold about you, and give you a copy;
• correct information that is wrong or out of date;
• delete your account and personal information;
• stop processing your information in certain circumstances, or object to it.

To do any of this, email support@valoraforge.com from the address on your account. We may need to confirm it’s really you first. If you are unhappy with how we handle your information, you may also complain to South Africa’s Information Regulator at inforegulator.org.za. Depending on where you live, you may have additional rights under your local law, and we’ll respect those too.

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), hashed passwords, and restricted access to our systems. No system is perfectly secure. If a breach affects your personal information, we will notify you and the relevant authority as the law requires.

Inspired is for people who are 18 or older. We do not knowingly collect information from anyone younger, and will delete it if we learn we have.

We may update this policy from time to time. We’ll change the date at the top, and for significant changes we will let you know by email or inside the app.

Mpho Dinala, trading as Valora Forge
Email: support@valoraforge.com
Phone: 0614682540
Address: null